Privacy Policy

1. Introduction

Cargolyze ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and services.

Please read this policy carefully. By using Cargolyze, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when:

• Creating an account
• Contacting customer support
• Subscribing to our services
• Participating in surveys or promotions

This may include:

• Name and contact information
• Company information
• Billing and payment information (processed by Paddle)
• Communication preferences

2.2 Shipment Data

When you use Cargolyze to track shipments, we may process:

• Bill of Lading (BL) numbers
• Carrier information
• Port of Loading and Discharge
• Estimated Time of Arrival (ETA) and Actual Time of Departure (ATD)
• Transit times and vessel information

2.3 Usage Data

We automatically collect information about your interaction with Cargolyze:

• Application usage patterns and frequency
• Feature usage statistics
• Performance metrics and error logs
• Device information (operating system, version)

3. Anonymized Data for Business Improvement

3.1 What We Anonymize

We remove all personally identifiable information and create anonymous datasets that include:

• Aggregated shipment patterns and trends
• Average transit times between ports
• Carrier performance statistics
• Feature usage patterns
• Application performance metrics

3.2 How We Use Anonymized Data

Anonymized data helps us:

• Improve our ETA prediction algorithms
• Identify common shipping routes and patterns
• Optimize application performance
• Develop new features based on usage patterns
• Create industry benchmarks and insights
• Enhance overall service quality

3.3 Examples of Anonymized Data Usage

4. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process your transactions and subscriptions
• Send you important service updates
• Respond to your customer service requests
• Improve our application and develop new features
• Monitor usage patterns and application performance
• Detect, prevent, and address technical issues
• Comply with legal obligations

5. Data Sharing and Disclosure

5.1 Service Providers

We may share information with third-party service providers who assist in:

• Payment processing (Paddle)
• Cloud hosting and storage
• Customer support services
• Analytics and performance monitoring

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from authorities
• Court orders or legal processes
• Protection of our rights or property
• Prevention of illegal activities

5.3 Business Transfers

If Cargolyze is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary:

• Account Data: Retained while your account is active and for 30 days after deletion
• Shipment Data: Retained for 24 months for service continuity
• Anonymized Data: Retained indefinitely for business improvement
• Legal Requirements: Retained as required by applicable laws

8. Your Data Protection Rights

Depending on your location, you may have rights including:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Objection: Object to our processing of your data
• Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@cargolyze.com.

9. Cookies and Tracking Technologies

As a desktop application, Cargolyze may use:

• Local Storage: To save preferences and settings
• Session Data: To maintain your session
• Analytics Tools: To understand usage patterns

You can control these through your application settings or by disabling them, though this may affect functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Cargolyze is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

12. Third-Party Links

Our application may contain links to carrier websites and other third-party sites. We are not responsible for the privacy practices of these sites.

13. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes by:

• Posting the new policy on our website
• Sending email notifications
• Displaying in-application notices

Your continued use of Cargolyze after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or our data practices, contact us:

• Email: privacy@cargolyze.com
• Website: www.cargolyze.com
• Address: 31A, Kadam Nagar, Nizampura, Vadodara, Gujarat - 390024<

15. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this policy:

• DPO Contact: dpo@cargolyze.com
• Response Time: We will respond to all inquiries within 30 days